Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to service@lanshantent.com.
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- Pre Sale Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “How do I register an account?”
If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.
Q: “How do I change my password?”
Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.
Q: “How do I update my account and address?”
You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.
Q: “Can I ship my order to someone else?”
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
Q: “How do I know when my order ships?”
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
Q: “Why did I only receive part of my order?”
Don't worry! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to contact us.
Q: “What payment methods do you accept?”
We accept Visa, MasterCard, American Express, debit cards with a Visa or Master Card logo, PayPal.
Q: “What currency are payments transacted in?"
Please note that all prices on site are listed in USD. Customers should pay in USD.
Q: “How can I return or exchange my item(s)?"
We accept returns with original packaging and tags intact, within 30 days of receiving. Please review our Return & Refund Policy for more detailed information.
Q: “Where are your products shipped from?"
Most of our products are shipped from US warehouse, some are shipped from China.
Product Questions
Q: “Does lanshan 1 need seam sealing?”
The tent is made with silicone impregnated nylon (silnylon) and must be seam-sealed manually before use in rainy weather.
Q: “What is the difference between Lanshan 2 and lanshan 2 Pro?”
This is the professional version of Lanshan 2, the inner tent and fly are connected together, we changed the PU/Silicone to 2 side silicone, which is 4 times stronger than the normal fabric. It has more space than Lanshan 2, so you won't feel constricted in it.
Q: “Do you need footprint for Lanshan 2?”
Due to the groundsheet being so thin, it's recommended that you use a footprint to protect the bottom of your tent.
Q: “Does the Lanshan 2 come with poles?”
Lanshan 2 does not include poles. Two G=guy lines have been tied to the tent. No need for seam sealing.
